Soutine
New users receive 8 free credits after signing up.
Refunds · Eligibility and requests

Refund Policy

Refund eligibility for Soutine subscriptions and credit packages, and how to request a refund.

Last revised 2026/09/08About 3 min read

At a glance

First subscription: 7 days

Request within 7 days of your first paid subscription charge. Unused access is fully refundable; used access is refunded proportionally.

Credit packages: 7 days

Unused packages qualify for a full refund within 7 days of purchase. Partly used packages qualify for a proportional refund of the unused remainder.

Request by email

Send your account email, transaction ID, and reason to support@soutine.ai. We confirm within 2 business days.

Original payment method

Approved refunds are processed to the original payment method within 5–10 business days, subject to the payment provider.

Harry Lee ("we," "us," or "our") operates Soutine at https://soutine.ai (the "Service"). This Refund Policy forms part of the Terms of Service. Subscription cancellation and account termination are also covered in Section 6 and Section 13 of those Terms.

1. Subscription Refunds

Because the Service is delivered immediately as a digital product, subscription fees are generally non-refundable except as follows:

  • 7-day first-time subscriber guarantee. If you request a refund within 7 days of your first paid subscription charge:
    • unused access (no subscription credits consumed in that period): full refund;
    • used access: a proportional refund based on unconsumed subscription credits for that period.
  • Duplicate charges caused by billing error: full refund.
  • Verified service interruption caused by us lasting more than 72 hours: proportional refund or equivalent extension.
  • Statutory rights (including EU/UK cooling-off rights where they apply) are reserved.

Approved refunds, legally required refunds, chargebacks, or payment reversals may revoke subscription access, subscription credits, purchased credits, or associated benefits.

2. Credit-Package Refunds

  • Unused credit packages within 7 days of purchase: eligible for a full refund.
  • If some credits from that package have been consumed within 7 days of purchase: a proportional refund for the unused remainder.
  • Consumed credits outside that window are non-refundable except for duplicate charges, verified interruptions described above, or rights required by law.

If an AI generation fails through no fault of your own, credits consumed for that generation may be refunded at our discretion.

3. Subscription Plan Credits — No Rollover

Credits included in a subscription plan expire at the end of each billing period (or at the end of a grace period, if one applies) and do not carry over to the next period.

4. Credits After Subscription Cancellation

Separately purchased credits retain their original validity period regardless of subscription status. Credit packages configured without an expiry date do not expire solely because a subscription is cancelled.

5. Credit Consumption Order

Credits are consumed in first-in, first-out order by expiration date (soonest-expiring first). Subscription plan credits typically expire sooner than separately purchased credits, so subscription plan credits are usually consumed first when both are available.

Credits have no cash value, are not legal tender, are not transferable, and may only be used inside the Service.

6. How to Request a Refund

Email support@soutine.ai with your account email, transaction ID, and reason. We will confirm within 2 business days and, where a refund is approved, process it to the original payment method within 5–10 business days, subject to the payment provider.

Accounts closed for violation of the Terms of Service or the Acceptable Use Policy are not eligible for refund except where required by law.

Last updated: 8 September 2026 · Harry Lee · https://soutine.ai

Need to request a refund?

Email support@soutine.ai with your account email, transaction ID, and reason.

Email support